guestSight
Hear about problems while you can still fix them.
Guests scan a QR and say how it's going — 30 seconds, no app. You watch it live on your portal, get pinged the moment something breaks, and close the night with a report that makes the next event better.
30 SECONDS PER GUESTNO APPLIVE PORTALREAL-TIME ALERTS
ARIA ROOFTOP · BAR ZONE
How's your night?
20 min wait at the bar…
Send
Bar wait mentioned 12× in the last 20 min
BAR ZONE · SENTIMENT 3.1 ▼
Open live portal →
21:45 — YOU ACT
Second bartender on.
SENTIMENT 3.1 → 4.3 BY 22:10 ▲
WHAT GUESTS DO
How's your night going?
TABLE 12 · ARIA ROOFTOP
30 SECONDS · NO APP · NO LOGIN
WHAT YOU SEE
app.guestsight.ai / aria-rooftop / live
128
responses tonight
4.4
avg sentiment
1
live alert — bar
⚠ "20 min wait at the bar" — 12 similar in 20 min
NOTIFIED 21:38
LIVE FEED
"Rooftop view is unreal" · T12 · 21:41
"DJ set is perfect" · T04 · 21:36
"Music loud near terrace" · T18 · 21:31
BY ZONE
THE WORKFLOW — WHERE YOU GET VALUE
Three moments. All included.
01 — DURING THE EVENT
See it as it happens
Every response lands on your portal in real time. Spikes trigger a notification — so the fix happens at 21:45 tonight, not in a spreadsheet next week.
LIVE FEED
"Rooftop view is unreal" · T12
"20 min wait at the bar" · BAR
"DJ set is perfect" · T04
02 — WHEN THE NIGHT ENDS
One report, ready at close
What guests loved and what they complained about — by zone, by hour — condensed into the three fixes that matter most.
POST-EVENT REPORT — TOP COMPLAINTS
→ 3 PRIORITIES FOR THE NEXT EVENT
03 — THE NEXT EVENT
Walk in already better
Open the doors with last time's problems already handled — and watch those categories go quiet on the portal.
FIX LIST — DONE BEFORE DOORS
Second bar opened from 21:00
Speaker moved off the terrace
Extra coat rail at entrance
SAME COMPLAINTS, NEXT EVENT: 0
OPTIONAL ADD-ON
Day-after survey + a second report. If you want more depth — and you have your guests' emails anyway — guestSight drafts a follow-up survey aimed at what the night surfaced, sends it to every guest, and returns the answers as a second report that closes the loop. Nice to have — the workflow above works without it.
ONE NIGHT WITH GUESTSIGHT
Friday, replayed.
21:12
A guest scans the QR at the bar
Rating plus a comment, tied to the bar zone. 30 seconds, no app, no login.
"20 min wait at the bar…"
BAR ZONE
21:38
Your phone buzzes
Twelve guests said the same thing in twenty minutes. guestSight doesn't wait for the post-mortem — it tells you now.
⚠ Bar wait mentioned 12× · sentiment 3.1 ▼ PUSH · 21:38
21:45
You act — while it still matters
Second bartender on. That's the whole point: the problem fixed during the event, not read about after it.
BAR SENTIMENT 3.1 → 4.3 BY 22:10 ▲
00:05
The report is waiting when you lock up
Every complaint and compliment, grouped by theme, zone and hour — ending in three concrete priorities for the next event.
ARIA ROOFTOP — POST-EVENT REPORT
42 bar wait11 music volume7 coat check→ 3 FIXES
+1 DAY
Optional: the day-after survey
NICE TO HAVE
Want more depth? guestSight drafts a follow-up aimed at what the night surfaced and sends it to every guest — when answers come back, a second report closes the loop. Handy if you collect attendee emails anyway. The loop above doesn't depend on it.
FRI JUN 12
21:38
⚠ Bar wait — 12 mentions in 20 min. Sentiment 3.1 ▼
Bar wait easing — back to 4.1 ▲ after your fix
Your event report is ready — 3 priorities for next time
YOUR POCKET, DURING THE EVENT
THE 5-STAR PROBLEM
Five-star reviews and honest feedback used to be enemies.
Beg everyone for 5 stars — your rating looks great, and you learn nothing.
Ask for honesty in public — you learn a lot, and your rating bleeds.
guestSight asks privately first, then routes. Happy guests get a one-tap nudge to say it again on Google. Unhappy guests reach you — and only you.
Glad you loved it!
Would you say it again where it counts?
Post it on Google →
SAME TEXT · ONE TAP
POSITIVE → PUBLIC
What went wrong?
20 minutes for one drink, twice tonight…
Send privately
GOES TO THE ORGANIZER · NEVER PUBLIC
NEGATIVE → PRIVATE
THE RATING GROWS. THE TRUTH STILL REACHES YOU. — THE BEST OF BOTH WORLDS
"Isn't this just another survey tool?"
Survey tools ask questions two days later, when everyone's gone home — and 5–10% answer. guestSight listens while your event is running, pings you in time to act, and hands you the report the moment the night ends. The day-after survey exists too — but it's the dessert, not the meal.
See guestSight on your own event.
Proof we ship real systems. Want this kind of thinking inside your business? Start with the diagnostic.