Customer messages answered in minutes. A person sends every one.
Four small AI steps prepare the answer. A person reads it, fixes what needs fixing, and sends it.
Every company gets messages: questions, complaints, requests, and a lot of noise. Someone has to read each one, find the answer in the documentation or in old emails, and write a reply. It is slow, the quality depends on who is on duty, and every message costs real money.
One message, two ways.
The system reads each message in four small steps. Then a person reads the draft, changes what needs changing, and sends it. Using a small model for the easy steps and a big one only where quality is made is how the whole thing stays both good and cheap.
01 — THE NORMAL WAY
- Read the message and decide what it is about.≈ 1 MIN
- Decide who should answer it, then forward it or keep it.≈ 30 SEC
- Look up the answer in the documentation or in old emails.2 TO 3 MIN
- Write the reply.2 TO 3 MIN
- Send it, and note what was said.≈ 30 SEC
PER MESSAGE, BY HAND · 8 TO 10 AN HOUR
6 TO 8 MINUTES
02 — WITH THE SYSTEM
- Is this for us at all? A tiny model sorts out spam, sales pitches and misdirected mail.AI
- What is it, and who should handle it? A small model labels the message, and rules route it to a person or a queue.AICODE
- What is the right answer? A big model reads your documentation and past answers and prepares the facts.AI
- Write the reply, in your tone and in the customer's language. A medium model drafts it.AI
- Read, edit if needed, send. Nothing goes out without a person.A PERSON
PER MESSAGE · 30 TO 40 AN HOUR · ESTIMATE
1 TO 2 MINUTES OF A PERSON'S TIME
03 — THE RIGHT MODEL FOR THE RIGHT STEP
Five steps. Four sizes of model. One person.
The big model is used once, where the answer is made. Everything around it is cheap.
← SCROLL THE TABLE SIDEWAYS →
| STEP | WHO | MODEL SIZE | SHARE OF AI COST | WHY |
|---|---|---|---|---|
| 1. Is this for us? | AI | small, cheapest | tiny | Sorts out spam, sales pitches and misdirected mail. |
| 2. What is it, who should handle it? | AI + RULES | small | small | Labels the message and routes it to a person or a queue. |
| 3. What is the right answer? | AI | big | most | Reads your documentation and past answers. This is where quality is made. |
| 4. Write the reply | AI | medium | some | In your tone, in the customer's language. |
| 5. Read, edit if needed, send | A PERSON | — | — | Nothing goes out without a person. |
04 — ONE HOUR, TWO WAYS
What one person gets through in an hour.
ESTIMATEThe same person, the same inbox. The system does the reading, the looking up and the first draft; the person keeps the judgement and the send button.
← SCROLL THE TABLE SIDEWAYS →
| PER MESSAGE | THE NORMAL WAY | WITH THE SYSTEM |
|---|---|---|
| Messages one person handles in one hour | 8 to 10 | 30 to 40 |
| Labour per message at $35 an hour | about $3.50 to $4.40 | about $0.90 to $1.20 |
| AI per message | none | about 5 to 20 cents, depending on the quality you want |
| Whole process per message | about $3.50 to $4.40 | about $1.00 to $1.40 |
THE SAME WORK BY HAND
The normal way is read, decide, look up, write and send at six to eight minutes a message, about $3.50 to $4.40 per message at $35 an hour. With the system a person reads a ready reply and edits when needed, one to two minutes, about $0.90 to $1.20 of a person's time plus about 5 to 20 cents of AI. The hours go back to the team, and a person sends every answer.
ASSUMPTIONS · ESTIMATE · THE NORMAL WAY: READ, DECIDE, LOOK UP, WRITE AND SEND AT 6 TO 8 MINUTES A MESSAGE · WITH THE SYSTEM: A PERSON READS A READY REPLY AND EDITS WHEN NEEDED AT 1 TO 2 MINUTES · LABOUR $35 PER HOUR · AI COST IS THE SUM OF THE FOUR STEPS AT TYPICAL LIST PRICES FOR SMALL, SMALL, BIG AND MEDIUM MODELS WITH A NORMAL MESSAGE AND A FEW PAGES OF DOCUMENTATION
We changed the industry and some details to keep the client private. Figures marked as estimates are estimates; the assumptions are shown.
05 — THE SCREEN A PERSON USES
The reply screen.
The customer's message on the left, with its label and the person it went to. The drafted reply on the right, with the facts it was built from. Edit if needed, then send.
NO COST · NO COMMITMENT
What do your customers write to you about?
Tell us one task you do by hand every week. The next working day you get an email from Fabio with a few ways to make it faster, and an offer to talk through how we would build it. No cost, no commitment.